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Once the order has been placed, the product is deemed to have been sold.
If you need to return or exchange your order for any reason, we're here to help!

We offer returns or exchanges THAT ARE COMMUNICATED WITHIN and RETURNED within 15 days of receiving your order. 
You can return the product in exchange for a shopping voucher (VALID FOR 30 days), a different product or a direct refund with the original payment method.


We ask that you take note of the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • The returned items must still have the label , the safety band intact and not tampered with and must be returned in the original packaging with the relative receipt. 

  • Returned items must not show visible signs of wear or use

  •   Footwear and accessories must be returned with the original protective boxes and bags (if applicable) and placed inside a protective outer box for shipping. When trying on a shoe, please do not damage the sole or damage the box.

  • Socks, underwear and swimwear must be returned with hygienic protective labels and, where applicable, in closed packaging.

     Linen and swimwear must be tried on over your undergarment. We do not accept any returns of items that have been          worn or showing signs of use.

  • Due to the type of product, it will only be possible to return face masks if the item is in its original condition , the packaging has not been opened and the packaging is still intact.

  • The jewelry must be returned in the same condition in which it arrived, including the packaging and the documents provided.

  • Personalized items and the fact that they are exclusively created for you, we cannot accept the return unless they are damaged or defective at the time of delivery.

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