TERMS AND CONDITIONS FOR ONLINE PURCHASES AND GOOD USE
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Once the order has been placed, the product is deemed to have been sold.
If you need to return or exchange your order for any reason, we're here to help!
We offer returns or exchanges THAT ARE COMMUNICATED WITHIN and RETURNED within 15 days of receiving your order.
You can return the product in exchange for a shopping voucher (VALID FOR 30 days), a different product or a direct refund with the original payment method.
We ask that you take note of the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
The returned items must still have the label , the safety band intact and not tampered with and must be returned in the original packaging with the relative receipt.
Returned items must not show visible signs of wear or use
Footwear and accessories must be returned with the original protective boxes and bags (if applicable) and placed inside a protective outer box for shipping. When trying on a shoe, please do not damage the sole or damage the box.
Socks, underwear and swimwear must be returned with hygienic protective labels and, where applicable, in closed packaging.
Linen and swimwear must be tried on over your undergarment. We do not accept any returns of items that have been worn or showing signs of use.
Due to the type of product, it will only be possible to return face masks if the item is in its original condition , the packaging has not been opened and the packaging is still intact.
The jewelry must be returned in the same condition in which it arrived, including the packaging and the documents provided.
Personalized items and the fact that they are exclusively created for you, we cannot accept the return unless they are damaged or defective at the time of delivery.
HOW TO MAKE A RETURN
Your return must be communicated and sent within 15 days of receipt.
Your item must arrive within 15 days of the delivery date.
Once you have received the confirmation of acceptance of the return, the garment must be sent within the following 24/48 hours , if you decide to return it to us via your express courier.
Items shipped after 48 hours from acceptance will not be accepted .
Returns shipped not by express courier with parcel tracking will not be accepted.
We recommend that you book your pickup within 7 days from the delivery date to make sure it arrives at ours within the time limit allowed.
REQUEST A RETURN :
1. Send an email to nfo@rocknrosestore.com , indicating the your order number and the reason for the return .
2. Wait for our return acceptance confirmation email where you will find all the info
3. Choose the return "By courier" our courier that we will send you in the following 24/48 hours, or tell us that you will make the return through your Express courier. also in this case you will have to make the return within the following 24/48 h and indicate the courier and the shipping number.
4. The return is always charged to the customer .
EXCHANGE
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If you have decided to change the item or keep your shopping by switching it into a GOOD SPEND, you have 30 days to make it
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REIMBURSEMENT
once the item has been received, verifying its status as compliant, and made within the time allowed, we will refund the item, excluding the shipping and return costs, if it was done by our courier.
The refund is made within 2 to 15 days from the arrival of the return.
GOOD
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Vouchers, received as a gift or issued for an exchange, have a validity of 30 days .
Therefore remember to use them in this period of time otherwise at their expiration they will no longer have value and will be considered null.
Coupons are ALWAYS valued on the actual price of the product, and never on that in promotion or on sale.
If the voucher is used for an Online purchase, we remind you that the shipping costs are always charged to the customer.
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